Free worldwide shipping
We offer free worldwide shipping on most orders over $35.
Processing time
All orders are scheduled for shipment within 1–2 business days after purchase (excluding holidays). Orders placed after 11 a.m. PST on Fridays will be processed the following Monday.
Shipping notifications
Once your order is processed you will receive an automated shipping email with your tracking information. If you do not see it, please check your spam or promotions folder. Your order may be shipped in multiple packages, in which case you will receive separate tracking numbers for each shipment.
Delivery timeline
- United States: orders ship from the U.S. and typically arrive within a few business days of the processing window above.
- International: orders typically arrive within 7–14 business days from the shipping date, depending on the destination.
- Military addresses (APO/FPO/DPO): processed as domestic orders, but may be treated as international for returns. Express services are unavailable for these addresses.
International shipping, taxes and duties
International orders may be subject to local taxes, customs duties and additional fees on arrival. These charges are the responsibility of the recipient and vary by country. Free international shipping applies to orders over $35 to most destinations; a number of countries are served by paid express shipping only, due to carrier constraints. We are unable to ship to countries outside our carrier network.
Shipping holidays
Shipping operations are paused on public holidays and orders placed on or near those dates may take 1–3 additional business days to process.
If your shipment is delayed or missing
- We ship all orders within 1–2 business days and send a tracking confirmation email. Once a package leaves our facility we cannot control its transit path — please allow up to four additional business days beyond the expected delivery date before contacting us.
- If tracking shows delivered but you cannot find the package, allow 3 additional business days (carriers sometimes scan early), check around your property, and ask neighbours or your building manager.
- Claims regarding missed or incorrect deliveries must be submitted within 45 days of the order being placed.
- Refused shipments: the customer is responsible for original shipping fees, duties and return shipping costs.
- Returned to sender: contact our support team if your package is marked “Return to Sender”.
Shipping disclaimer: once shipped, we are not liable for loss or damage during transit. Please monitor your shipment using the tracking link provided.
Address accuracy
Please check your shipping address before submitting an order. Once an order has shipped we are unable to redirect it or change the shipping method — contact the carrier directly with your tracking number to explore possible changes.
Lost or delayed parcels
If tracking has not updated for an extended period, contact [email protected] with your order number and we will open a trace with the carrier.
Contact
Shipping questions: [email protected].