Risk-free trial
If you are not 100% satisfied with your purchase, you can return your order to our warehouse for a refund or exchange within the risk-free trial period that applied to your order. Returns must be unused, in the condition you received them. We want to ensure the best possible experience for our customers, and do everything we can to remove any risk of shopping online. If you are not sure which period applies to your order, contact us and we will confirm.
How to start a return
Email [email protected] with your order number and the item you wish to return, and we will reply with return instructions. Please do not send anything back before contacting us.
Return shipping labels
- U.S. customers: you will receive a free prepaid USPS label to send your item back — print the label and drop your package off.
- International customers: please provide a return label with tracking to this address: 6710 E. North Belt Rd., Las Vegas, NV 89165.
- Returns without tracking cannot be refunded.
Refunds
Upon receipt of the return, approved refunds are issued via the original method of payment and can take up to 7 business days to process once approved. Original shipping fees are not refundable.
Exchanges
For approved exchanges we provide a free domestic return shipping label and will re-ship your replacement free of charge within the U.S.
A few more things to know
- Only send products purchased from us — we cannot process anything else.
- If your order included promotional or free items, please return everything to receive a full refund.
- Ineligible items: personalised items, warranty claim orders and certain limited edition items are not eligible for returns or refunds.
- We recommend keeping your drop-off receipt. If there is an issue with your return label or shipment, we will work with you to sort it out.
Damaged or incorrect orders
If your order arrived damaged, defective or incorrect, contact us at [email protected] as soon as possible with photos and your order number, and we will make it right.
Warranty
Coverage for defects, and for loss, theft or accidental damage, is set out in our Warranty Policy, which applies in addition to this returns policy.