Coverage depends on when and where your item was purchased. Both programs below apply in addition to, and do not affect, any rights you may have under applicable consumer protection laws.
Built for Life Warranty
Each Ridge Wallet, KeyCase, Pen, Phone Case, Curb Chain and Curb Bracelet purchased on or after October 14th, 2025 from Ridge official websites, Ridge official Amazon listings, or other Ridge authorized retail partners is covered by the Built for Life Warranty. The program covers defects in materials and workmanship, loss, theft, damage from normal wear and tear, and accidental damage.
Processing fees and replacement limits
Processing fees are required for all full replacements and are subject to change at our discretion. The fee in effect at the time you submit your claim will apply regardless of when you purchased your item. Depending on the product and the reason for the claim, you may be given the choice between receiving repair parts or a full replacement item.
| Product | Replacement type | Reason | Processing fee | Limit |
|---|---|---|---|---|
| Ridge Wallet | Parts replacement | Defective parts | Free | — |
| Ridge Wallet | Full replacement | Loss & theft, accidental damage | Wallets < $150: $17.95 Wallets ≥ $150: $27.95 |
2x |
| KeyCase | Parts replacement | Defective parts | Free | — |
| KeyCase | Full replacement | Loss & theft, accidental damage | $12.95 | 2x |
| Pen | Parts replacement | Defective parts | Free | — |
| Pen | Full replacement | Loss & theft, accidental damage | $12.95 | 2x |
| Phone Cases | Full replacement | Defects | Free | — |
| Phone Cases | Full replacement | Loss & theft, accidental damage | $12.95 | 2x |
| Curb Chains | Full replacement | Defects | Free | — |
| Curb Chains | Full replacement | Loss & theft, accidental damage | $27.50 | 2x |
Customers may receive up to two full replacements through the Built for Life program.
How to submit a claim
Email [email protected] with your order number, a description of the issue and photographs of the item. If you purchased your covered item from an authorized retailer or partner, proof of purchase may be required for lost or stolen replacements. Once a claim is submitted we will evaluate the information provided and, if approved, provide replacement parts or a full replacement as outlined in the table above. Processing fees apply for full replacements. If your item’s style is no longer available at the time of replacement, you will be offered an alternative item of similar or reasonably equivalent style.
What the Built for Life Warranty does not cover
- Products purchased from unauthorized sellers, including but not limited to Facebook Marketplace and eBay.
- Products purchased before October 14th, 2025.
- Complimentary products received through promotional activities.
- Products with altered, defaced or removed serial numbers, or that have been materially altered by an unauthorized third party before sale.
- Damage resulting from unauthorized modifications, disassembly or repairs performed after purchase.
- Damage caused by failure to follow product safety and care instructions.
- Damage from vandalism, fire, flood or other external causes.
- Cosmetic damage that does not affect functionality, including scratches, dents and discoloration.
Standard Lifetime Warranty
The Standard Lifetime Warranty covers defects in materials or workmanship for the lifetime of the product, for Ridge products purchased from Ridge official websites, Ridge official Amazon listings, or other Ridge authorized retail partners. This includes all Ridge products not covered by the Built for Life Warranty or the Never Lost, Forever Fit program, as well as Ridge Wallets, KeyCases, Pens and Phone Cases purchased before October 14th, 2025.
What the Standard Lifetime Warranty does not cover
- Products that were not manufactured by Ridge.
- Complimentary products received through promotional activities.
- Products with altered, defaced or removed serial numbers, or that have been materially altered by an unauthorized third party before sale.
- Damage resulting from unauthorized modifications, disassembly or repairs performed after purchase.
- Lost, stolen or disposed-of products.
- Damage resulting from accidents, abuse, neglect, shock, or improper use or storage.
- Damage caused by failure to follow product safety and care instructions.
- Damage from vandalism, fire, flood or other external causes.
- Normal wear and tear.
- Cosmetic damage that does not affect functionality, including scratches, dents and discoloration.
- Damage sustained outside the reasonable lifespan of the product.
Our right to deny a claim
We reserve the right to deny any warranty claim. This may occur if we believe the claim to be fraudulent, if the product is not covered by the applicable warranty, or if the product was purchased from an unauthorized seller such as, but not limited to, Facebook Marketplace and eBay. Items purchased from unauthorized retailers may have been stored improperly, tampered with or repackaged, and/or may be counterfeit or outdated versions.
Legal terms and limitations
Remedy limitation: our sole obligation under these warranties is to replace defective products at our discretion. These warranties are your exclusive remedy for product defects.
Liability limitation: to the maximum extent permitted by applicable law, we disclaim liability for damages arising from misuse, abuse, unauthorized modification, or failure to follow instructions. Except as expressly provided above, we disclaim all other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose. To the maximum extent permitted by law, our total liability for any claims related to a covered item shall not exceed the original purchase price of the product.
Your legal rights
These limited warranties give you specific legal rights, and you may have other rights which vary by jurisdiction. Some jurisdictions do not allow limitations on implied warranties or liability, so the above limitations may not apply to you. Nothing in this policy excludes or limits liability that cannot be excluded under applicable law, including liability for personal injury caused by a manufacturing defect.
Contact
Warranty questions and claims: [email protected]. Processing fees, terms and conditions are subject to change at our discretion.